Shipping policy

We want you to know exactly when your order will arrive and what it will cost before checkout. No surprises.

Where We Ship

We ship to the 48 contiguous United States only, fulfilled from our warehouse network in the United States.

We do not currently ship to:

  • Alaska (AK) and Hawaii (HI) — due to extended transit times and higher freight costs associated with non-contiguous delivery routes.
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa) — these locations require separate logistics and customs-style handling that we do not support at this time.
  • Military addresses (APO / FPO / DPO) — not supported by our current carrier network.
  • International destinations — we currently ship within the United States only.

If you are unsure whether your address qualifies, please contact us before placing your order at support@brytro.com.

Shipping Fees

  • Orders $49.00 and over: Free standard shipping
  • Orders under $49.00: Flat rate shipping of $8.00

Shipping costs are always shown at checkout before payment. We do not charge hidden fees after purchase.

We currently offer standard shipping only. Expedited or overnight delivery is not available.

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday) from our fulfillment operations.

  • Orders placed before 2:00 PM (local fulfillment time) begin processing the same day
  • Orders placed after 2:00 PM or on weekends/holidays begin processing the next business day

Processing includes order verification, packaging, and carrier handoff.

Estimated Delivery Time

Once shipped, estimated delivery times are:

  • Western U.S.: 3–5 business days
  • Central U.S.: 4–6 business days
  • Eastern U.S.: 5–6 business days

Total estimated delivery time: 4–9 business days from order date (processing + transit).

These are estimates and may vary due to carrier conditions, weather, or seasonal volume.

Taxes

Applicable sales tax is calculated at checkout based on your shipping address and displayed before payment.

No international customs duties or import fees apply, as we only ship within the United States.

Delays and Peak Seasons

Occasional delays may occur due to:

  • Severe weather events
  • High carrier volume during holidays
  • Incorrect or incomplete address information

If your order is significantly delayed, contact us at support@brytro.com and we will assist with carrier follow-up.

Incorrect Shipping Address

Please review your shipping details carefully before placing your order.

If you notice an error, contact us immediately. We can update the address only if the order has not yet shipped.

Orders delivered to incorrect addresses entered at checkout cannot be replaced or refunded by default.

Order Tracking

Once your order ships, you will receive an email with a tracking number.

If you do not receive tracking information within 4 business days:

  1. Check your spam or promotions folder
  2. Then contact us at support@brytro.com

Questions About Your Shipment

Email us at support@brytro.com
We respond within 1–2 business days. Weekend inquiries are handled the next business day.

Business Information

Company: PULSE ONE CRAFT MARKET
Brand: Brytro
Address: 2443 Ralston Ave, Indianapolis, IN 46218, United States
Email: support@brytro.com
Service Area: United States only