Refund policy
We want you to feel confident purchasing from Brytro. If something is not right with your order, this page explains exactly what to do and what to expect.
1. Return Window
You have 30 days from the date of delivery to request a return.
2. Return Eligibility
We accept returns in the following cases:
- Defective items — the product arrived with a manufacturing defect or stopped working under normal use
- Buyer’s remorse — you changed your mind, ordered the wrong model, or no longer need the product
To be eligible, items must be:
- Unused or in defective condition
- Preferably returned in original packaging
Items showing signs of heavy use may be evaluated individually and could qualify for a partial refund.
3. Return Shipping Costs
- Defective or incorrect items: We cover return shipping. A prepaid label or reimbursement will be provided after review.
- Buyer’s remorse: Return shipping costs are the responsibility of the customer. Original shipping fees (if applicable) are non-refundable.
4. Items Not Eligible for Return
We cannot accept returns for:
- Items damaged due to misuse, drops, water exposure, or improper handling
- Items returned with missing components (batteries, charger, sockets, or accessories)
- Items returned after the 30-day return window
- Products purchased from unauthorized sellers
5. How to Start a Return
Step 1:
Email us at support@brytro.com with your order number, reason for return, and photos (if applicable).
Step 2:
Wait for return approval and instructions. Do not send items back without authorization.
Step 3:
Ship the item using a trackable shipping service and keep your receipt.
Step 4:
Once received and inspected, refunds are processed within 3–5 business days. Refunds are issued to your original payment method. Processing time may vary depending on your bank or payment provider.
6. Exchanges
We do not offer direct exchanges.
If you need a different model:
- Return your current item (if eligible)
- Place a new order separately
7. Order Cancellation
- Before shipment: Contact us as soon as possible at support@brytro.com. If the order has not shipped, we can cancel and refund it.
- After shipment: Orders cannot be canceled or redirected once dispatched. You may request a return after delivery if eligible.
8. Questions About Returns
Email us at support@brytro.com
We respond within 1–2 business days. Weekend inquiries are handled on the next business day.
Business Information
Company: PULSE ONE CRAFT MARKET
Brand: Brytro
Address: 2443 Ralston Ave, Indianapolis, IN 46218, United States
Email: support@brytro.com
Service Area: United States only