Every product sold by Brytro comes with a clear written warranty. This page explains what is covered, what is not covered, and how to request support if your tool has an issue.
1. What Is Covered
All cordless electric ratchet wrenches purchased from Brytro are covered by a 12-month limited warranty from the date of purchase.
This warranty covers defects in materials and workmanship, including:
- Motor failure or performance issues not caused by misuse
- Switch or trigger malfunction
- Gear or ratchet mechanism failure under normal use
- Other defects that prevent normal tool operation
If your product qualifies, we will repair or replace it at no cost.
The warranty applies only to the original purchaser and only to items purchased directly from Brytro.
2. What Is Not Covered
This warranty does not cover:
- Damage caused by drops, impacts, water exposure, or misuse
- Normal wear and tear (including battery aging, cosmetic wear, or grip deterioration)
- Damage caused by incompatible chargers, batteries, or accessories
- Products that have been modified, disassembled, or repaired by unauthorized parties
- Items purchased from unauthorized sellers
If you are unsure whether your issue qualifies, contact us and we will review it.
3. Batteries and Chargers
Batteries and chargers are covered under the same 12-month warranty only when the issue is due to a manufacturing defect, such as:
- Battery not functioning properly from the beginning
- Charger failure during normal use
Natural battery degradation over time and charge cycles is considered normal wear and is not covered.
4. How to Make a Warranty Claim
To start a claim, email us at support@brytro.com with:
- Order number or proof of purchase
- Purchase date
- Description of the issue
- Photos or short video (if available)
After review, we will respond within 1–2 business days with next steps, which may include repair, replacement, or a return label.
We will always confirm the process before you ship anything back.
5. Questions About Your Warranty
If something seems wrong with your tool, contact us before assuming it is not covered. We will review your case and help determine the best solution.
Email: support@brytro.com
Response time: 1–2 business days (weekends handled next business day)
Business Information
Company: PULSE ONE CRAFT MARKET
Brand: Brytro
Address: 2443 Ralston Ave, Indianapolis, IN 46218, United States
Email: support@brytro.com
Service Area: United States only